MTG’s IT Blog

Avoid customer frustration with these tips

June 13th, 2017

Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer’s dissatisfaction.

Marketing your SMB with Pinterest

June 12th, 2017

Last October, Pinterest launched its first paid advertising service, “Promoted Pins,” which is geared toward large enterprises. Recently, a similar product named “DIY Promoted Pins” was released for small- and medium-sized businesses. This shows how popular social media has become in helping to establish an online presence for your business, and here are some tips to get you started.

Basic PC fixes are costing you money

June 9th, 2017

When your employees seek your IT security staff’s help to fix their personal computer (PC) problems, it’s often perceived as a productive use of everyone’s time. After all, employees must have working computers and IT professionals are expected to resolve any technology issues.

6 Mac security tips and tricks

June 8th, 2017

Although well aware of its importance, users still overlook Mac security. This might be excusable if you’re using your device just to watch cooking shows or to experiment with PhotoBooth, but not if it’s being used in day-to-day business operations.

Hurricane season DR tips

June 7th, 2017

The chances of your business being hit by a hurricane are slim. But this year, the odds are actually alarming -- the National Oceanic and Atmospheric Administration (NOAA) predicts up to four unusually active hurricanes. If you don’t want to fall victim to data loss and tarnish your business’s reputation in the process, read on.

SEO considerations for your sites’ images

June 6th, 2017

When working with web platforms like WordPress, there are three letters that induce anxiety in any business owner: SEO (search engine optimization). It’s one of the most confusing aspects of running a modern business, and web apps that rate your SEO with no more than a red or green light don’t make it any easier.

Bluetooth users beware!

June 2nd, 2017

Bluetooth technology helps simplify our daily lives -- it allows for hands free communication, a quick and easy way to share content with friends, family, colleagues, and more. In fact, 45 percent of Americans have Bluetooth enabled across multiple devices.

NSA-approved: mobile virtualization

May 31st, 2017

Server and desktop virtualization have been improving computing efficiency and data security for years. But with all the talk about mobile BYOD policies and corporate data protection on smartphones, the National Security Agency (NSA) believes virtualization is the key to true security.

Amazon phones to become a reality soon

May 30th, 2017

Amazon is setting its sights on the VoIP market again and will use its Alexa technology to launch a new phone system. Based on a new patent, users of Amazon’s artificial intelligence (AI) devices might soon be able to enjoy a smart speaker and phone in one.

How to reduce data loss in Office 365

May 29th, 2017

For businesses, the security of sensitive data is critical. If this information is lost or stolen, it could lead to crippling financial losses, legal disputes, and more importantly, loss of customer trust. And while those of you with Microsoft Office 365 installed have some security and compliance tools, there are still some data protection best practices you need to consider.