Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.

Virtualization and cloud computing are sometimes used interchangeably, and it's easy to see why people confuse the two. To set the record straight, virtualization is NOT cloud computing. But these two revolutionary technologies often overlap.
Virtualization
Imagine a company with five servers, each assigned a single task such as storage, email, etc.

The phone remains one of the first points of contact businesses have with their customers. That’s why so many companies are upgrading to affordable and hi-tech "VoIP" systems. Voice over IP solutions are a smart investment given their longevity and more.

Lately, Microsoft has given some love to Outlook -- not just the desktop app, but also the web and app versions. In fact, they just released a bunch of new and improved features. Let's take a look.

#1 RSVP
Outlook makes it fairly simple to invite people to a meeting, but now it will also keep tabs on who's coming.

Pranksters, malicious attackers, extremists — hackers come in different forms, but they all have one thing in mind: compromising your online privacy and security. Some of them specialize in hacking social media, but don’t fret; there are several things you can do to protect your Facebook or Twitter account.

Google. Facebook. Amazon. These tech giants collect data from us the moment we sign up for their products and services. Some information we willingly surrender (like our name and email address) and others they collect from the services we use (like the sites we visit or the people we contact). Does Apple collect as much information about you as other companies do?
What Facebook & Google Know
Let’s first look at what Facebook knows about you.

Laptops may be more affordable than ever, but we’re also using them for more advanced tasks than ever. This means you run the risk of overheating your laptop and causing long-term damage. Here’s how to avoid that.
Causes of overheating
Laptops create heat during their normal operation.

As a startup business owner, you may think social media isn’t worth the effort because no one knows about your business. You may have dabbled in Twitter, Facebook, or LinkedIn and seen minimal (if any) results. What can a business owner with a new brand/product do? Well, it turns out quite a lot.

The first thing you’ll notice in the new Gmail for web is its uncluttered look, but there’s plenty more to be excited about. Greater security, easy-to-use sidebar apps and inline buttons, and more have been added to improve Gmail users’ experience.

It is always better to be safe than sorry. And given the fact that files can disappear or be corrupted in an instant, small businesses need robust data backup systems in place. Without one, you could very well lose lots of money and have your hard-earned reputation irrevocably damaged.