Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.

Phishing scams disguise malicious links and emails as messages from trusted sources. The most recent scam to watch out for almost perfectly imitates a trusted invitation to collaborate through Microsoft SharePoint. It’s a three-step attack that’s easy to avoid if you know how it works.

Taking work home, or practically anywhere, has never been easier. The bring your own device (BYOD) strategy has become a popular approach for many businesses to conduct work more efficiently and flexibly. But this strategy is not without risks. BYOD, if not implemented correctly, can make your system susceptible to a number of attacks.

When a new iOS update is released, you may get so amped that you immediately tap on that Download and Install button. The next thing you know, you’re saddled with new software that causes headache after headache. To avoid this fate, here are six tips to ensure that your next iOS update goes without a hitch.

Many employees are uncomfortable using two monitors at their desk, so it’s no surprise that dual monitor setups aren’t as popular as single monitor setups. But working with two screens provides ways for employees to work more productively. Here’s a look at some of the main reasons why your employees’ desktops should be upgraded to two monitors.

Many business owners are looking to artificial intelligence (AI, or “machine learning”) for its potential to improve communications with their customers. It is predicted that by 2020, 85% of all interactions will originate from machine learning “bots.

Your service provider, tasked with looking after your company’s IT, has kept your business up and running for the past 10 years. Unfortunately, that kind of longevity in developing continuity plans can result in some providers overlooking or underestimating certain issues.

While virtualization security is often viewed as an afterthought, it is nevertheless important. Like all technology, securing your virtualized infrastructure is vital to your business’s success. Let's take a look at some of the security risks posed by virtualization and how you can manage them.

It can be discouraging for any business to post a thoughtful tweet in the morning just to see that it barely has any retweets by the end of the day. To maximize your tweets’ exposure, consider these 7 ways to increase your retweets.
Schedule your tweets
There is absolutely no point in tweeting out any content if your audience isn’t even awake for it.

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations.